When it comes to purchasing equipment, choosing a manufacturer that will provide you with the right support is paramount to seeing a return on investment.
Here, Gretchen Collins, the director of fitness for East Bank Club, explains the return on investment they’ve seen by purchasing the Total Gym Elevate Circuit, and how the manufacturer has been with them every step of the way.
CS: How were you introduced to Total Gym, and why did you decide to partner with them?
GC: I met Jesse Campanaro, the CEO of Total Gym, through a colleague of mine when he came to visit East Bank Club and immediately was impressed with his passion for the Total Gym product line. We spent some time together at SIBEC the following year and have been friends ever since. Total Gym has continued to make changes to improve the smallest of details on the Elevate Circuit to make it one of the most versatile lines on our fitness floor.
CS: What are the benefits to your business as a result of this partnership?
GC: Total Gym has been there for us every step of the way. From finalizing the sale, to installation, to training, Total Gym exceeded my expectations with the highest level of customer service. There are many benefits to our business but the overall one is that trainers have a renewed energy and excitement over this new line. They are coming up with many creative ways to use the equipment and it is showing in the results that they are getting with their clients.
CS: What are the benefits to your members as a result of this partnership?
GC: Bodyweight training is something everyone can have success with and the Elevate Circuit allows for just that. It provides multiple exercises and intensities within one machine with a simple adjustment. I have a client that told me she has never been able to do a pull-up. We started working on the Total Gym Pull-Up Trainer and she has now advanced to the highest angle and we are well on our way to her first real pull-up. The Elevate Circuit has opened the doors for many of our members to be able to do movements that they never thought they could do.
CS: Have you been pleasantly surprised by working with Total Gym in any way?
GC: Yes. Everyone at Total Gym is a true pleasure to work with. They have gone out of their way to keep in touch with us and make sure we have all the tools we need to be successful. Just when I thought I had figured out everything there was to do on each piece, I discover there are countless more exercises to try. I also have been surprised at the openness from everyone at Total Gym on how they can make their products better.
CS: What else can you tell other club owners about the benefits of working with Total Gym?
GC: The Elevate Circuit has brought a new dynamic to our fitness floor. It never ceases to amaze me with the creativity of exercises that can be done on this equipment. The entire Total Gym team is responsive, caring and professional, and they will be there for you every step of the way.
For more information on Total Gym and how it can benefit your business, click here.
