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Operations: There is No ‘I’ in Team

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To work as a team means to have a common goal in mind, and to use everyone’s strengths to achieve that goal. At Gainesville Health and Fitness, each department — from housekeeping to upper management — is working for a common cause: to create an experience that helps people get the most out of life and inspires them to become their best.

In order to reach this goal, we must begin with the end in mind. Our company ROCK exemplifies our culture, which is essential in accomplishing our cause:

“We will gain and retain members by creating an experience that helps people get the most out of life and inspires them to become their best. We are more than just a health club, we are a place that uses fitness to connect, inspire and motivate people to achieve dreams never thought possible. Each department has people who work their hardest, demonstrate integrity and create their own future, and have an extraordinary commitment to helping others.”

We cannot do this if we do not work collectively as a team. Everyone in our company has a critical role, and no job is too small. From cleaning the hair in the shower to helping a member walk again, it is crucial to do your part the best you can in order to better the whole. As you work side by side with your co-workers, they will prove to be an invaluable source of information for you.

Take advantage of this relationship by following these steps: request the input of others, be receptive to all feedback, and learn by example. Remember that all staff is working for the common goal, and shared understanding is not only beneficial, but necessary. You will have to make sacrifices for the good of the team. You may have to work extra hours or take on a harder work load, but this builds trust and respect, and that makes a team strong.

“The best coaches know what the end result looks like. Poor coaches do not know whether it is an offensive play, defensive coverage, or just some part of the organization. If you do not know what the end result looks like, you cannot get there. We all have drafts, trainings camps and practices. The only difference is the good coaches know what they want.” —Vince Lombardi.

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Rachel Zabonick

Rachel Zabonick is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.

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