We all got involved in the fitness business to make a difference in people’s lives and do something we are passionate about. However, at the end of the day, it’s still a business and we need to make money.
One of the biggest things I had to learn the hard way was about chargebacks. A chargeback is when a member disputes a charge on their account with the bank, so the bank refunds the money back to the member — and then gives you only five days to file a rebuttal. Banks can be very strict with the information they request in order to transfer the money back into your account. You can literally submit the correct information, but because of something silly, they will still side with the consumer. Here are a few things you can do to avoid losing out on revenue due to chargebacks:
At the end of the day we would rather not be so “corporate,” but we do need to protect ourselves and our livelihoods. You can’t make everybody happy and people will hate you when they don’t get their way. The best you can do is be upfront, fair and adhere to the policies put into place.
I hope this helps you avoid any future headaches.
Don Suarez is the manager of The HitFit Gym. Email him at firstname.lastname@example.org.