The company you work with to insure your health club should bring a sense of calm to your business, allowing you to rest easy knowing you’re covered should a claim arise. A true partner in risk management is also proactive, working closely with you to mitigate risk and improve the safety of members and staff.
Here, Stephen Pawlak, the director of operations for Great Lakes Athletic Club in Orion, Michigan, shares why The Cincinnati Insurance Company has been so great to work with over the past three years.
CS: How were you introduced to The Cincinnati Insurance Company, and why did you decide to work with them?
SP: We had been doing business with Harold Burrell Jr., vice president and partner, at Lighthouse Group out of Grand Rapids, MI, for many years. He came to us and recommended that we consider Cincinnati Insurance. We had a great working relationship with Harold and trusted his recommendation. We have been extremely satisfied with what Cincinnati has to offer since then.
CS: How has The Cincinnati Insurance Company educated you on risk management/liability? What have you learned?
SP: We have had the opportunity to attend a couple of their roundtable discussions where multiple clients in the health club industry get together and share experiences, discuss obstacles that they have faced in their respective facilities and brainstorm remedies together. The best part is having the strong support from the Cincinnati team to guide the discussion to help everyone understand risk management as it directly relates to the specific topics discussed and then fill in the blanks from their perspective.
CS: What are the benefits to your members/business as a result of this relationship?
SP: Without question, the immediate response we receive when reaching out to the Cincinnati team in regards to claims, questions and concerns is the benefit. Every time we have reached out to their support team, the replies have been fast and decisive.
CS: Have you been pleasantly surprised by working with The Cincinnati Insurance Company in any way?
SP: The willingness of their team to take immediate ownership of our situations was as pleasant as one could imagine. Now, after working with Cincinnati for the past few years, we realize that this is part of their company culture.
CS: What else can you tell other club owners about the benefits of working with The Cincinnati Insurance Company?
SP: If you are considering a change, Cincinnati should be at the top of your list. Their attention to all aspects of your business is second to none and their team brings a feeling of calm when you are faced with the day-to-day challenges that seem overwhelming.
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
