You hire great people to take care of your customers. Chances are you spent a ton of time making sure your staff have the right mix of skills and talents, and will fit your culture. After they are hired, how do you know what they are thinking about their job and your company? How do they connect with you as the boss/owner?
The employee NPS through MXM/Medallia will help you know how your employees feel, allows you to actively listen to their ideas and suggestions, and will provide insight into what your company culture really is like.
Employing an operation employee listening system — and taking action on employee feedback — means higher productivity, lower turnover and an improved customer experience. The voice of the employee is just as important as the voice of the customer.
Following MXM’s operating system will yield you better results: happier employees, happier customers and an extremely happy bottom line.
MXM gives clubs the tools to anticipate their customer needs. Our customer engagement solutions help you know what customers think and what to work on.
For more information, check out MXM/Medallia online.