Winning is all about getting a return on the investment you make in your customer experience initiative (CXI). And every company should have a CXI. The CXI should be constantly moving through phases with clarity ...
Aligned metrics create consistency for understanding and comparing the common customer experience (CX) outcomes, location attributes, behaviors and skills required to deliver an exceptional member experience across multiple business models, price points, locations, journeys and ...
We are the world’s leading experts on operational customer experience management (OCEM) for the fitness industry, and the only OCEM company that solely focuses on member experience. MXM uses the power of Medallia to conduct ...
You hire great people to take care of your customers. Chances are you spent a ton of time making sure your staff have the right mix of skills and talents, and will fit your culture. ...
MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter System), making it easy for its customers to collect and utilize anonymous employee feedback. MXM ...
