We are the world’s leading experts on operational customer experience management (OCEM) for the fitness industry, and the only OCEM company that solely focuses on member experience. MXM uses the power of Medallia to conduct online member satisfaction surveys, and offers a reporting portal that allows you to easily track your member satisfaction and respond to member needs by listening to and acting on feedback from members.
To turn members’ thoughts and feelings into real data and insights (think economic growth and resiliency to competitors), to make every member visit exceptional, and where operational improvements will increase member loyalty.
MXM was designed to collect real-time feedback from members that would, in turn, allow owners and managers to make immediate improvements within their clubs. The survey drives both tactical improvements, i.e., acknowledging each response and addressing each issue as it comes in, as well as strategic business process changes. This also allows you to celebrate the things and people your members like!
Specific objectives of the MXM program include helping you:
For more information, visit mxmetrics.com.