In this technology series, we shine a spotlight on how the fitness franchise Workout Anytime is using tech to improve its operations and member experience. Part one focused on Bridge, a cloud-based employee development software. ...
According to McKinsey & Company, “Leading companies understand that they are in the customer experience business, and they understand that how an organization delivers for customers is beginning to be as important as what it ...
We are the world’s leading experts on operational customer experience management (OCEM) for the fitness industry, and the only OCEM company that solely focuses on member experience. MXM uses the power of Medallia to conduct ...
Forrester Research has been busy in the customer experience management space. Their most recent wave report, the 2018 fourth quarter, defined the leaders in this space and how those leaders enable ROI for large enterprises. ...
You hire great people to take care of your customers. Chances are you spent a ton of time making sure your staff have the right mix of skills and talents, and will fit your culture. ...
The product of the health club business is the member experience. Just as the product of a restaurant is not only the food, but the overall experience. Say this in a group of gym owners and ...
Customer experience is essential to the success of every health club, and MXM/Medallia helps club operators maximize the customer experience. Here, Eric Schmitz, the president of California Athletic Clubs, shares his experience working with MXM: ...
MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter System), making it easy for its customers to collect and utilize anonymous employee feedback. MXM ...
For many clubs, retention is an uphill battle. There are a variety of factors that affect retention, included cleanliness, the friendliness of your staff, and the effectiveness of your programs — to name a few. ...
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