To help health clubs experiencing financial uncertainty during the COVID-19 crisis, MXM announced it is offering four free services. Here, Blair McHaney, the CEO of MXM, describes these services and how they can benefit a ...
Optimizing the customer experience can take your club’s performance to the next level, and MXM, the Medallia software for the fitness industry, gives the tools to create and measure success in member satisfaction. After meeting ...
Across the U.S., health clubs are temporarily closing their doors in an attempt to slow the spread of COVID-19, also known as the coronavirus. This includes Blair McHaney, the CEO of MXM, whose own clubs in ...
MXM is the Medallia software for the fitness industry. The MXM product combines years of global leadership in customer experience management (CEM) technology through Medallia, extensive experience in health club operations, and advanced knowledge of ...
Winning is all about getting a return on the investment you make in your customer experience initiative (CXI). And every company should have a CXI. The CXI should be constantly moving through phases with clarity ...
In this technology series, we shine a spotlight on how the fitness franchise Workout Anytime is using tech to improve its operations and member experience. Part one focused on Bridge, a cloud-based employee development software. ...
According to McKinsey & Company, “Leading companies understand that they are in the customer experience business, and they understand that how an organization delivers for customers is beginning to be as important as what it ...
We are the world’s leading experts on operational customer experience management (OCEM) for the fitness industry, and the only OCEM company that solely focuses on member experience. MXM uses the power of Medallia to conduct ...
Forrester Research has been busy in the customer experience management space. Their most recent wave report, the 2018 fourth quarter, defined the leaders in this space and how those leaders enable ROI for large enterprises. ...
You hire great people to take care of your customers. Chances are you spent a ton of time making sure your staff have the right mix of skills and talents, and will fit your culture. ...
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