Your members have new fears and expectations. As you reopen, how do they feel? What are their concerns? How are they perceiving your new cleaning and operational practices? This system captures how they’re feeling, and ...
Optimizing the member experience is the key to success in the fitness industry, and MXM, the Medallia software for the fitness industry, delivers the actionable insights you need to take your club’s experience to the ...
Not many tech companies can claim to also be health club operators. MXM, Medallia’s Partner to the Fitness Industry, can. The company is made up of a team of people who have operated health clubs for ...
To help health clubs experiencing financial uncertainty during the COVID-19 crisis, MXM announced it is offering four free services. Here, Blair McHaney, the CEO of MXM, describes these services and how they can benefit a ...
Optimizing the customer experience can take your club’s performance to the next level, and MXM, the Medallia software for the fitness industry, gives the tools to create and measure success in member satisfaction. After meeting ...
Across the U.S., health clubs are temporarily closing their doors in an attempt to slow the spread of COVID-19, also known as the coronavirus. This includes Blair McHaney, the CEO of MXM, whose own clubs in ...
MXM is the Medallia software for the fitness industry. The MXM product combines years of global leadership in customer experience management (CEM) technology through Medallia, extensive experience in health club operations, and advanced knowledge of ...
Winning is all about getting a return on the investment you make in your customer experience initiative (CXI). And every company should have a CXI. The CXI should be constantly moving through phases with clarity ...
In this technology series, we shine a spotlight on how the fitness franchise Workout Anytime is using tech to improve its operations and member experience. Part one focused on Bridge, a cloud-based employee development software. ...
According to McKinsey & Company, “Leading companies understand that they are in the customer experience business, and they understand that how an organization delivers for customers is beginning to be as important as what it ...
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