Tag: MXM

Forrester Research has been busy in the customer experience management space. Their most recent wave report, the 2018 fourth quarter, ...

You hire great people to take care of your customers. Chances are you spent a ton of time making sure ...

The product of the health club business is the member experience. Just as the product of a restaurant is not only ...

Customer experience is essential to the success of every health club, and MXM/Medallia helps club operators maximize the customer experience. ...

MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter ...

For many clubs, retention is an uphill battle. There are a variety of factors that affect retention, included cleanliness, the ...