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Employee Experience Drives Member Experience

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eNPS

MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter System), making it easy for its customers to collect and utilize anonymous employee feedback. MXM prides itself on helping their customers with both the technology as well as the best practices that drive member experience.

Blair McHaney, president of MXM said, “We have had so many requests by our customers to launch this employee feedback system. We waited until all of Medallia’s best practices were built into the technology and we could test both product and business practices so in order to shorten the learning cycle for our customers.”

Although many companies have been measuring employee engagement on a yearly basis, eNPS by MXM encourages a much more frequent cadence with fewer questions and more action taken to improve.  Employee experience is treated as an operations challenge, not just an HR challenge.

 

To learn more about MXM and eNPS by MXM, go to mxmetrics.com or call 509-888-5636.

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