All posts tagged "feedback"
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Tough Conversations: Best Practices for Giving Employee Feedback
From time to time, you’ll need to have a tough conversation with an employee. Maybe you have to provide constructive criticism, or maybe you have...
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Five-Point Retention Strategy For Success
While we often take the time and effort to budget and strategize for sales success, it is equally important to develop and implement a retention...
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Fighting for Member Retention
Member retention is a nightmare for many gym owners. Retention is commonly linked to attendance: The more often people visit the gym, the more likely...
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Employee Experience Drives Member Experience
MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter System), making it easy for...
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A Smarter Approach to Employee Feedback
John Wooden once said that coaching is the ability to give feedback without causing resentment. Feedback is so essential to our learning, whether we are...
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Invite Online Feedback
It is more important than ever to cultivate a positive online brand in today’s digital age, when 90 percent of customers say their buying decisions...
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Keeping it Real with Department Insights
What motivates your team to perform? How do you know they are getting the job done? How do THEY know they are getting the job...
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The Power of Complaints
We often dread having to deal with customer complaints, but what if we embraced this feedback and used it to improve and grow the business...
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How to Read Your Member’s Mind
Imagine if we had a crystal ball that let us see what each of our members were thinking. We could know when a member has...
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Start with ‘Why’
While there are no “one size fits all” solutions to choosing which fitness programs to offer, it helps to begin with asking “why?” That is,...
