Wow, the start of another year. 2020 is here and with the January rush of new and more engaged members, it is easy to forget about retention the first couple months of the year. However, ...
In this technology series, we shine a spotlight on how the fitness franchise Workout Anytime is using tech to improve its operations and member experience. Part one focused on Bridge, a cloud-based employee development software. ...
You have questions, we have answers. This month Club Solutions sat down with Dori A. Nugent, the membership director at Club La Maison Health and Fitness Club. Club Solutions: Why is good customer service important ...
In theory, the idea of annual performance reviews is a good one. Once a year, you’ll meet with each of your employees to let them know everything they did well, and everything they did poorly. ...
From time to time, you’ll need to have a tough conversation with an employee. Maybe you have to provide constructive criticism, or maybe you have to let them go. Regardless of the situation, it’s important ...
While we often take the time and effort to budget and strategize for sales success, it is equally important to develop and implement a retention strategy for your business. The following steps are important: Know ...
Member retention is a nightmare for many gym owners. Retention is commonly linked to attendance: The more often people visit the gym, the more likely they are to stay. To understand how to get members ...
MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter System), making it easy for its customers to collect and utilize anonymous employee feedback. MXM ...
John Wooden once said that coaching is the ability to give feedback without causing resentment. Feedback is so essential to our learning, whether we are talking about school, sports, life or business. In business it ...
It is more important than ever to cultivate a positive online brand in today’s digital age, when 90 percent of customers say their buying decisions are influenced by online reviews. One way to cultivate a ...
