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Technology. Methodology. Expertise.


MXM is the Medallia software for the fitness industry. The MXM product combines years of global leadership in customer experience management (CEM) technology through Medallia, extensive experience in health club operations, and advanced knowledge of fitness-specific customer experience management operations.

What is MXM? 

We are the world’s leading experts on operational customer experience management and the only company that solely focuses on the fitness and wellness industry.

What do we do?

The program was designed to collect real-time feedback from customers that would in turn allow owners and managers to make immediate improvements within their clubs. This customer feedback drives both tactical improvements — i.e., acknowledging each response and addressing each issue as it comes in, as well as strategic business process changes. This also allows you to celebrate the things and people your customers like!

What is our purpose?

Turn customers’ thoughts and feelings into real data and insights (think economic growth and resilience to competitors) to make every customer visit exceptional, and where operational improvements will increase customer loyalty.

MXM’s compelling, intuitive format promotes situational awareness and helps you get things done by surfacing important trends and exceptions. Easily drill down with just a couple of clicks. It should be simple to find the data you want. We make it easy.

For more information, mxmetrics.com.


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