According to the 2018 McKinsey Global Institute Workforce Skills Executive Survey, between 2016 and 2030, demand for social and emotional skills will grow across all industries by 26% in the U.S. This includes the club ...
One of my colleagues was walking around the gym finding his next client. As he was passing by the yoga room, a member abruptly stopped him and shouted, “Sir, the dirty towel bin is missing. ...
If you left your organization today, would you leave all the managers and team members with a care package? I recently led a Kids’ Clubhouse Team Lead meeting. Toward the end of the meeting, Kevin ...
A lot of people ask me, “How did you become a training facilitator and professional speaker?” In May of 2009, I was a newer general manager at the Wisconsin Athletic Club. It was the night of ...
Are you obsessed with coffee? In 2008, I started drinking coffee, the old-school energy drink. A couple of years later, I became a coffee snob when I started my new morning routine. Fast forward to today, ...
Think about your last performance evaluation. What sticks in your memory? Do you remember the energizing pluses or the dreaded minuses? Let’s flash back to 2010 for a moment. It was the day of my ...
Recently, my friend and Wisconsin Athletic Club colleague, Mark Baumhardt, turned 40. To celebrate, we enjoyed a delicious lunch, and I asked him, “What word or phrase do you think best describes you?” Mark replied, ...
Do you have interruptions in your club? Of course you do. If you’re anything like me, you get interrupted every couple of minutes with calls, voicemails, emails, texts, social media posts, employees, visitors, snail mail ...
Evidently, our society has adopted one-hour meetings as the norm. Can you guess what happens when you schedule that whole hour? You manage to fill all 60 minutes with something — whether it’s needed or not. ...
