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How Do You Show Employees You Care?
If you left your organization today, would you leave all the managers and team members with a care package? I recently led a Kids’ Clubhouse...
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The Best Way To Commit To Something
A lot of people ask me, “How did you become a training facilitator and professional speaker?” In May of 2009, I was a newer general manager...
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What I Learned About Using Names After Buying 1,800 Cups of Coffee
Are you obsessed with coffee? In 2008, I started drinking coffee, the old-school energy drink. A couple of years later, I became a coffee snob...
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Leadership: What it Means to Be More Human
Think about your last performance evaluation. What sticks in your memory? Do you remember the energizing pluses or the dreaded minuses? Let’s flash back to...
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6 Reasons to Recognize a Humble Employee
Recently, my friend and Wisconsin Athletic Club colleague, Mark Baumhardt, turned 40. To celebrate, we enjoyed a delicious lunch, and I asked him, “What word...
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Be More Interruptible and Become a Better Leader
Do you have interruptions in your club? Of course you do. If you’re anything like me, you get interrupted every couple of minutes with calls,...
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The Power of 29-Minute Meetings
Evidently, our society has adopted one-hour meetings as the norm. Can you guess what happens when you schedule that whole hour? You manage to fill all...
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The Impact of One Simple Decision
As I was walking up to the front desk, I saw a couple that wanted to speak with me. The lady used a walker. Immediately,...
