Bobby Dyer, Author at Club Solutions Magazine

Retention is All about Communication
By Kevin McHugh March 5, 2018
Most health clubs across the U.S. are truly committed to developing strong retention programs. Similarly, many of these clubs also do many activities and have...
Join The Augie’s Quest MYZONE Challenge May 1 – June 17
By Kevin McHugh February 21, 2018
From May 1st to June 17th, the health and fitness industry is invited to join The Augie’s Quest MYZONE Challenge! One-hundred percent of all the...
The Era of Member Engagement
By Kevin McHugh September 1, 2017
One of the key retention indicators that we study and apply concerns club usage. This is because a member that spends more time in your...
Retention: Being a Do-Gooder Builds Retention
By Kevin McHugh June 7, 2017
Are there clubs in your area that have facilities as nice, or better, than yours? Probably. Are there nearby clubs that have equipment and programs...
Retention: Do Your Members Really Think You Care?
By Kevin McHugh May 24, 2017
Well, we have already discussed the first two tips for improving member retention: “The Need to Know your True Retention Levels” and “Seeing Your Club...
Retention: Through Your Members’ Eyes
By Kevin McHugh March 22, 2017
One of the best ways to find new opportunities for improvement is to have conversations with other outstanding club operators and learn what they are...
Retention: Strengthening Your Retention in 2017
By Kevin McHugh January 18, 2017
Retention is an important aspect of your club business. With this in mind, here is a top tip to help guide you as you manage...
Retention For 2016
By Kevin McHugh March 2, 2016
Perhaps you have just finished a very successful year, and yet you are not seeing the positive increases to your bottom line that you expected....
The Retention Effort
By Kevin McHugh November 2, 2015
Most clubs understand the value of keeping a member, versus the costs of recruiting new members. However, how do you monitor and promote this profit...
A Shift in Our Club’s Vocabulary
By Kevin McHugh June 1, 2015
The most popular questions club owners and senior managers ask one another at a conference are, “How is your retention?” or “What is your retention...

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Mark Miller Discusses Merritt Clubs
Behind the Cover: Merritt Clubs
Employee Spotlight

Front-Line All Star: Andrew Lingelbach
Bobby Dyer | August 7, 2018
Andrew Lingelbach, training program manager and manager on duty at Merritt Clubs, has been a great influence on fellow coworkers and members in a little over three years of...