The Changing Face of Sales
December 1, 2017
One of the most underestimated sales tools is body language, and in particular, facial expressions. We all know that effective communication is achieved through what we say and how we say it — which facial ...
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Mental Toughness in Sales
November 6, 2017
Mental toughness is “a measure of individual resilience and confidence that may predict success in sports, education and work.” We hear a lot about mental toughness in sports — but can we use it in ...
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Retention: Who Are Your Retention Rock Stars?
August 30, 2017
Retaining customers at a fitness club is more important than ever. As a manager or owner, we are seeing greater competition appear all around our clubs in a variety of forms. Long-time customers can quickly ...
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