Churn: Your Members Are Leaving and They Don’t Even Know It
The health and fitness industry is an extremely competitive marketplace. Operators spend an incredible amount of energy and resources getting ...
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Tag: cancelled membership
Catering to Cancelations
Member cancelations are never an easy topic to discuss, and after a global pandemic, those conversations can be even more ...
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Why Clubs Should Remove the Barriers to Cancellation
Try as they might, no club has a 100% retention rate — for a variety of reasons, some beyond a ...
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