Tag: Customer Service Blog

The diversity of clients that walk through your doors is amazing -— it's what makes the fitness industry a beautiful ...

When running a health club, there are a plethora of components to think about. From hiring to retention to first ...

In the February 2016 issue, Charlie Hauser, the owner of Shasta Athletic Club, shares the story of his poor experience ...

There’s an art to selling. You can’t just present your membership fees and expect members to come flocking through the ...

The phrase “Conspicuous Customer Service” may seem obscure, but it could be key to differentiation...(click above to view article)

Photo courtesy of The GYM. Member Appreciation events are great opportunities to show your members just what their title implies ...

When prospects enter your health club, they are inadvertently worried about a phenomenon referred to as “The Great Exchange.” This ...

Kelly Gray was raised in a small town where people were taught to “treat people right,” above all else. So ...