Are you eager to help your staff engage members? Looking for a tool to help them take initiative and engage members? Teach them to “ASSIST” members. I was taught this simple acronym years ago. It ...
Here are three keys to retaining your top talent: Onboarding. It’s important to have a solid onboarding process for new employees — something more than just a packet to follow as the new hire trains ...
Consumer products and services are almost entirely available through mobile applications that provide on-demand access — car and rental service, food delivery, hotels and office space. Not only are these services available on mobile devices, ...
“Retention is everyone’s business.” These words from Kristen Green ring true for every club in the industry. Of course, the mission is to help people achieve healthier lifestyles, but the business boils down to keeping ...
It is well known that the best clubs have great member retention. However, sometimes it can feel like a struggle to find programs that positively impact retention. So, how can we do better? The answer ...
While we often take the time and effort to budget and strategize for sales success, it is equally important to develop and implement a retention strategy for your business. The following steps are important: Know ...
Turnover is natural for any health club. A variety of factors beyond a gym’s control — moving away, a change in income or birth of a child — can result in a member cancelling his or ...
I am generally not one who believes coincidences are anything more than a random set of events. Recently, that belief has been challenged. I had three events in one day that are making me think ...
After a significant amount of time, money and attention, the first quarter of new memberships is in the books. Hopefully your orientation got the new members off on the right foot, but now what? Here ...
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