Retaining Relationships
August 3, 2020
Regardless of what high-end technology, fancy equipment or awesome programs your club has to offer, none of it matters unless you have a strong membership base that keeps returning year after year. This is why ...
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The New Reality of Retention
August 3, 2020
Now more than ever we have an opportunity — a moment in history to redefine our industry, to better serve our members and communities, and to reshape their perception of what we offer. With ...
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Rethinking Retention After COVID-19
July 16, 2020
The club industry experienced a momentous challenge with the coronavirus pandemic. After months of being shut down, you may be eager to start digging into your retention rates, but Karen Raisch-Siegel, the executive director at ...
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