Tag: Retention

Membership retention — if we have heard it 100 times we have heard it 1,000 times. The key to running ...

Most club owners believe that they are leveraging social media effectively as both a marketing and member retention tool. In ...

Putting on an event can be like hiking up a hill. Making sure the event is successful can be like ...

Achieving high retention isn’t accomplished by chance. Clubs with low attrition work hard at ensuring members stay...(click above to view ...

Medallia is the technology behind customer loyalty programs for the world’s greatest brands. Medallia has now created MXM (Member Experience ...

Club Works MXM/Medallia is a customer experience management (CEM) technology. It is sold and serviced by Club Works. We enable ...

Knowledge is power, so said Sir Francis Bacon in the 1500s. This is especially true when it comes to knowledge ...

Why do people cancel their gym membership? Did they move away? Die? Switch gyms? Lose their job? Those four reasons ...