All posts tagged "Retention"
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Metamorphosis: The Transformation of Merritt Clubs
Transformation is a central aspect of life. For caterpillars, this process is called metamorphosis, in which the insect undergoes a remarkable transformation into an entirely...
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Aim to Retain
Turnover is natural for any health club. A variety of factors beyond a gym’s control — moving away, a change in income or birth of a...
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Ask the Expert: Jeff Linn on Member Retention
You have questions, we have answers. This month we spoke with Jeff Linn, the executive director of Weymouth Club, about member retention. What are some...
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It’s Not Over
Summer has been nothing but summer camps, pools and all those fun events and cookouts — and yet it’s coming to an end and fear...
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Using Your Broken Treadmill to Retain and Gain Members
Somewhere along the way to operating your club you’ve encountered some version of these statistics: Price is not the main reason for customer churn; it...
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Why Customer Success Should be Operationalized
For many clubs, retention is an uphill battle. There are a variety of factors that affect retention, included cleanliness, the friendliness of your staff, and...
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Engage to Retain
It’s common knowledge that the rate of change in the fitness industry is at unprecedented levels, however, despite this innovation and improvement, the same can’t...
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Reminding Members Why
For many clubs, July is often one of the hardest months in our industry. If you don’t have an outdoor component it can be challenging...
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Show Me the Money
Debt collection can be difficult — no matter how big or small your club is. Each month you electronically bill your members for recurring dues,...
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MXM/Medallia Offers a Complete Customer Experience Solution
Customer experience is essential to a club’s success, and MXM can help optimize your club’s customer experience management with its usage of Medallia and excellent...
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Front-Line All Star: Andrew Lingelbach
Andrew Lingelbach, training program manager and manager on duty at Merritt Clubs, has been a great influence on fellow coworkers and members in a little over three years of...
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