Are you serious about retention? You may think you are, but here are some questions to consider: Do we really know what our members want, or do we think we know? Is improved retention a ...
Are you eager to help your staff engage members? Looking for a tool to help them take initiative and engage members? Teach them to “ASSIST” members. I was taught this simple acronym years ago. It ...
In today’s world, the consumer has the advantage when shopping for a new fitness family. Gyms now scale from 3,000-square-feet studios to 70,000-plus mega gyms, making it tough to compete and even tougher to separate ...
In different fields there are phrases that compel a wide variety of thoughts. In the health and fitness sector, none is more stirring than the word “retention.” In an industry where many operators fail to ...
“Value The Relationship More Than The Quota.” – Jeff Gitomer Let me first frame this whole blog by stating: Being a great caretaker of our members’ success while also generating strong revenues are not mutually ...
Wow, the start of another year. 2020 is here and with the January rush of new and more engaged members, it is easy to forget about retention the first couple months of the year. However, ...
A whole new year has arrived, and everyone is thinking the same thing: “What can I do this year to make a more significant impact on my community and my company than I did last ...
According to Dr. Paul Bedford, the director of Retention Guru, only 67% of members in the U.S. and Canada retain their memberships for at least 12 months. With a statistic like this, the first 30, 60 ...
In the November issue, I discussed the importance of proper onboarding and training to retaining staff for the long-term. We will now focus on the importance of reinforcing company culture with staff and fostering a ...
Here are three keys to retaining your top talent: Onboarding. It’s important to have a solid onboarding process for new employees — something more than just a packet to follow as the new hire trains ...
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