Wow, the start of another year. 2020 is here and with the January rush of new and more engaged members, it is easy to forget about retention the first couple months of the year. However, ...
Survey software is an essential aspect of the member experience for health clubs. Direct and consistent feedback from members is the best way for clubs to implement changes and programs as quickly and effectively as ...
As authors Jim Trinka and Les Wallace once said, “Feedback is a gift. Ideas are the currency of our next success. Let people see you value both feedback and ideas.” As a valued reader of ...
What resonates with members when it comes to group fitness or small group training? Is it the diversity of programs, the availability of classes or training sessions, the intensity and perfect delivery of choreography? Or, ...
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