When Matt Schultz, the vice president of franchise operations for Retro Fitness, was looking for an equipment manufacturer to partner with, he evaluated a few keys characteristics. One, the company had to offer a variety of equipment. Two, its equipment had to boast movements members loved. And three, it had to have stellar customer service.
Here, Shultz explained why Octane Fitness meets these criteria and more.
CS: How were you introduced to Octane Fitness, and why did you decide to partner with them?
MS: We were introduced to Octane Fitness back in 2009, after we learned [certain equipment manufacturers] didn’t have elliptical machines as part of their company. Deciding to partner with them was an easy decision, as we quickly learned that their values and vision as a company aligned with ours. Serving customers, exceptional equipment, and their overall willingness to assist our franchisees were key in our decision-making process.
CS: What particular product or products do you like the most, and why?
MS: Honestly, all of their machines are likeable, even loveable in their own way. A big hit for our members is Octane’s LateralX, with its unique-adjustable movement, providing an awesome workout for all members.
CS: What do your members like about Octane Fitness’ products?
MS: I believe our members enjoy the variety of Octane machine movements and workouts provided with their equipment lineup. I’ve heard comments about how smooth the movements are and how great of a workout members receive on the Octane units.
CS: Have you been pleasantly surprised by working with Octane Fitness in any way?
MS: At this point in our relationship nothing surprises me when it comes to Octane. They continue to under promise and over deliver, something we are very familiar with here at Retro Fitness.
CS: What else can you tell other club owners about the benefits of working with Octane Fitness?
MS: Working with Octane and their many, tremendous staff members is second to none. Their product, service and consumer experience is exceptional. They will be your best partners.
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
