According to Mary Parray, “a reliable billing platform and efficient membership management system are keys to success in the competitive health club market.” Here, she shares how Debitsuccess/Clubware provides both to health clubs — and what the company hopes to achieve in the U.S. market.
CS: How did you get your start in the health and fitness industry?
MP: I was a competitive bodybuilder in Vermont and started teaching classes to offset my workouts. From there I became a part-time sales person and worked in every area of the club including department manager and general manager of multiple clubs.
CS: What’s the biggest challenge you’ve had to overcome and how did you overcome it?
MP: The biggest challenge has been, and continues to be, keeping on top of the ever-evolving fitness industry and making changes that are right for the business or the client.
CS: What are the keys to your success?
MP: A fundamental aspect is that I started at the ground level of the fitness industry, giving me a great base to build on. I have made career choices and explored opportunities that strengthen my passion for the industry.
CS: What’s your favorite leadership book and why?
MP: There are so many great books — but the one that I always refer back to is “Good To Great” by Jim Collins. It’s all about making sure that team members are on the right seat and perhaps even belong on the bus — in my experience, this is key to success.
CS: How does Debitsuccess/Clubware differentiate from competitors in the industry?
MP: We are interested in engaging with clubs to understand what they’re looking for in club management software. Clubware in particular is industry-specific software that’s been designed with feedback from the health and fitness industry, so club input and insights are key.
We are focused on helping clubs and teams be successful as the industry evolves and developing and/or partnering to help meet the changing needs.
CS: Why should clubs consider partnering with Debitsuccess/Clubware?
MP: Debitsuccess/Clubware is a fresh start for the U.S. market in club management and payment processing solution. We bring our extensive knowledge, development, expertise and relationships to the U.S. from our successful New Zealand and Australia markets.
A reliable billing platform and efficient membership management system are key to success in the competitive health club market. It’s all about making business easier and we’re excited to offer solutions that do just that.
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
