All posts tagged "Management"
-
Retention: The Consequence of Usage and Intentional Design
“Repeat business or behavior can be bribed. Loyalty has to be earned.” – Janet Robinson Let’s start with how I will end this blog: retention...
-
Tough Conversations: What to Keep in Mind When Firing an Employee
Having tough conversations with employees comes with the territory of running a business. And according to Christine Stanaszak, the human resource manager at Elite Sports...
-
Tough Conversations: Best Practices for Giving Employee Feedback
From time to time, you’ll need to have a tough conversation with an employee. Maybe you have to provide constructive criticism, or maybe you have...
-
Clean Up Your Gym’s Act
“No one likes to workout in a dirty gym.” According to Anton Conlon, the COO of Gold’s Gym El Paso in Texas, this may seem...
-
Conduct a Better Membership Tour Using the Peak-End Rule
So, you have finally come to the realization that you need to improve your membership tour process, if you even have one to begin with....
-
Ask an Expert: Erin Carson on Managing Personal Training Departments
You have questions, we have answers. This month we spoke with the owner and operator at RallySport Boulder about managing a personal training department. Is it...
-
Change: The Product a Trainer Gives to Clients
What is a customer really looking for when they buy personal training or group training? They would say they are looking for guidance, professionalism, education...
-
Mastering the Art of the Follow Up
Being successful in sales involves more than just generating leads — you also have to manage them. Without proper lead management, your salespeople will see...
-
Managing and Implementing Change
One of the most challenging roles as a leader is managing and implementing change within an organization. People can be resistant to change, making it...
-
Should You Have an Internal Social Media Policy?
Although social media is a boon for your club’s marketing, it can also be a nuisance if staff members use it for non-work purposes on...
