For many health clubs, the greatest asset isn’t the building itself or the equipment within — it’s the staff. This is the case at Chuze Fitness. “The importance of finding top notch staff is simple ...
“Repeat business or behavior can be bribed. Loyalty has to be earned.” – Janet Robinson Let’s start with how I will end this blog: retention efforts must begin the very moment the new member joins ...
Having tough conversations with employees comes with the territory of running a business. And according to Christine Stanaszak, the human resource manager at Elite Sports Clubs, there are three specific types of tough conversations club ...
From time to time, you’ll need to have a tough conversation with an employee. Maybe you have to provide constructive criticism, or maybe you have to let them go. Regardless of the situation, it’s important ...
“No one likes to workout in a dirty gym.” According to Anton Conlon, the COO of Gold’s Gym El Paso in Texas, this may seem like a common-sense statement. But in reality, cleanliness is a ...
So, you have finally come to the realization that you need to improve your membership tour process, if you even have one to begin with. This likely occurred because you are not getting the results ...
You have questions, we have answers. This month we spoke with the owner and operator at RallySport Boulder about managing a personal training department. Is it important for clubs to develop leaders within their training departments? ...
What is a customer really looking for when they buy personal training or group training? They would say they are looking for guidance, professionalism, education and motivation. But what are the core emotions or deep-seated ...
Being successful in sales involves more than just generating leads — you also have to manage them. Without proper lead management, your salespeople will see less success turning prospects into members, and the growth of ...
One of the most challenging roles as a leader is managing and implementing change within an organization. People can be resistant to change, making it difficult for you to reach the outcome you are after. ...
