Club management software (CMS) is an extremely important piece to a successful club’s puzzle. Because it’s so important, would you rather feel good about your CMS investment, or be a raving fan?
Here, EOS Fitness CEO Rich Drengberg shares why he’s a raving fan of ABC Financial, describing his favorite features and top benefits of the software.
CS: How were you introduced to ABC Financial, and why did you decide to partner with them over other CMS providers?
RD: I worked with ABC Financial at my previous company. When we looked at the club management software providers in the market, we saw the strength of ABC Financial — they have a great software platform, coupled with strong payment processing capabilities, and they wrap all of that in great service. They treat you like a partner, not just a number.
CS: How has your partnership with ABC Financial benefited your business?
RD: First, we make more money. Second, they are true partners and their client management team really partners with us to help us drive improvements in our business. Third, they have a vast network of vendor partners that help provide us with additional solutions to improve our member engagements and experiences.
CS: What are some of your favorite features of their software?
RD: Their software is robust and user-friendly, but features are really just features to me. My favorite ABC feature is that they help our team problem solve and support our new growth with free onsite training. I know I can always rely on the team at ABC to be there for us.
CS: How does ABC Financial benefit your members?
RD: We are full service with ABC Financial, so in addition to having access to updating their accounts and making payments online, our members get the luxury of a call center with over 200 customer care reps to quickly help them when they need something with their account, have a question or need to resolve a billing issue. ABC Financial helps take these activities off me and my team’s plate, so we can focus on creating a great member experience.
CS: Have you been pleasantly surprised by working with ABC Financial in any way?
RD: Yes, they genuinely care about the success of my business and are willing to invest the time to help us solve challenges or changes we are facing.
CS: What else can you tell other club operators about the benefits of working with ABC Financial?
RD: Well if you can’t tell by now, I am a raving fan.
For more information on ABC Financial visit http://www.abcfinancial.com/.
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
