For this executive spotlight, Club Solutions sat down with Juliet Lim, the CEO of Transaction Services Global (TSG), to talk about her experiences in the fitness industry.
JL: I’ve been a devoted gym member for years and experienced different fitness trends. Lately, I’ve been maintaining my gym schedule and taking spin, Pilates and cross-fit classes at studio-style gyms. Now I’m working in the health and fitness industry, I’ve been visiting gyms and studios with a new business eye.
JL: I joined TSG in June this year and am very excited. After working at Honeywell’s Industrial Automation and Control Division, Fender Musical Instruments and an aircraft parts manufacturer — a diverse variety, I know — I started working for a payments and software company in 2003 and have continued in the industry.
I was impressed by TSG’s market leadership in all its geographies and its deep domain expertise in the health and fitness software market. I also knew TSG would drive toward a market leadership in the United States. As we have solutions for clubs and studios of all sizes, we’re able to offer a solution that is the right fit for each client.
JL: Try to get experience in as many areas of the business as possible. Working with cross-functional teams or on projects that overlap business functions helps broaden skill sets, improve communication, build networks and gives a broader view of how all the pieces of a business fit together.
For me, this often meant volunteering for extra work or being part of a team when nobody else would, but it was worth it. These experiences have paid dividends as my levels of responsibility have grown. Networking is also key — keep in touch with people you’ve worked with and participate in opportunities to learn about emerging trends and issues.
JL: Clubs are continuing to focus on the member experience while trying to streamline operations for their employees. They’re using data and analytics more frequently to enhance decision-making and investment choices. As with other industries, I think the focus on making data translatable and usable will grow.
JL: To use our considerable expertise in integrated gym management software and billing and payment services to become a market leader, helping health and fitness clients grow their revenue and better serve their members.
To achieve this, TSG will have to be a technology leader and act as a business partner, rather than a vendor. Our heritage in the health and fitness industry positions us to do this well.