When choosing a billing and collections software, it’s important to find a company that has the latest features, while also offering great customer service. Paramount Acceptance checks all these boxes.
Kory Price, the regional manager of Gold’s Gym Idaho, has a great relationship with Paramount Acceptance. Here, he shares why he values Paramount’s personal approach to billing and collections:
How were you introduced to Paramount Acceptance and why did you decide to partner with them?
KP: We were first introduced to Paramount Acceptance when they were a vendor at the International Gold’s Convention. We were interested to learn more about them to see what level of service they had. The billing software we were with at the time wasn’t quite meeting our needs when it came to service and support, so we wanted to explore additional options. We ultimately decided to go with Paramount because we liked their reporting and software, but above everything, the service and attention we received from them from the start was top notch.
What do your staff love most about Paramount Acceptance?
KP: Our staff love how easy the software is to use, from training a new hire on the basics of member management to learning some of the backend and management controls — everything is very user-friendly. Our staff is also able to get any help they need from contracting Paramount directly or in a live chat.
Why is it so important to have a great billing and collections partner?
KP: When it comes to the member experience, your billing and collection partners are an extension of your own employees as far as the members are concerned. When they are contacting your members on your behalf, the member doesn’t understand or care that they work for a different entity — they still represent your business. For us, operating businesses in smaller secondary markets, service is a No. 1 priority because we can’t afford to have high attrition rates or upset anyone in the community. Paramount has been great to work with because they understand that, and treat our members with courtesy and respect.
How would you describe Paramount Acceptance’s customer support?
KP: Paramount’s support is great. On the club side, whenever our staff members have a question, comment or concern, it is promptly addressed and we get the answers we need to maintain productivity in our business.
Why should other club operators consider working with Paramount Acceptance?
KP: Every club is a little different, so the needs required of a billing and club management software vary. We needed a full service billing and collection club management software, but above all else we wanted a partner — someone who understands our business and constantly works to build a relationship. Paramount has exceeded our expectations in all of those regards. They truly do everything in their power to make our business successful. Every request we have is always considered. In a rapidly moving, technology-driven world, they have been very flexible and even created some special programing projects to accommodate our needs. Their software is always evolving and is very great to use, but to us, their approach to client relationships and business partnership is what puts them over the top.
For more information, check out Paramount Acceptance online.
Stay ahead in the fitness industry with exclusive updates!
Bobby is the former assistant editor of Club Solutions Magazine.
