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How TSG Provides a Comprehensive and Synergistic System at Fitness @ Five


TSG is the revenue management solution that can benefit any club of any size, with industry-leading billing and payment processing services, as well as fully integrated customer engagement solutions.

Here, Ben Fitzpatrick, the co-owner of Fitness @ Five in Athens, Georgia, shares why he and the club’s senior owner, Gisela Hodgson, chose TSG and how they’ve been an invaluable partner:

How were you introduced to TSG and why did you decide to partner with them?

BF: We were introduced to TSG when they reached out to us directly. They knew we were an independent fitness center that may be interested in a new billing and member management provider. Little did they know we were in the process of trying to find better and more efficient ways to service our members and increase revenue. We agreed to move forward and were immediately impressed with the attentiveness and attention to detail TSG’s representatives demonstrated in our subsequent phone calls and e-meetings.

How has TSG helped improve your club’s revenue and member engagement?

BF: TSG has greatly streamlined our billing process, member engagement, communication and delinquent payment recovery. They utilize several methods of communication with members, making it as easy as possible for individuals with payment issues to update their account, make membership dues payments, and resolve any issues quickly and efficiently. We benefit from the positive experiences members have with TSG, which helps us build strong relationships with our clients and community.

What do you love most about working with TSG?

BF: TSG has demonstrated time and time again that they are detail-oriented, and more than willing to take the time and effort to make sure we have the best possible experience with their products and services. They have been patient during training and responsive to our questions. Our point of contact, Mark Walker, the vice president of software services at TSG, has been an invaluable resource and ever willing to provide his energetic and knowledgeable help. TSG’s ongoing support is above and beyond anything we’ve ever experienced with other providers in over 20 years in the fitness industry.

How would you rate TSG’s customer service and support?

BF: We would give their customer support a near perfect score. They are personable, responsive, and keep our members and us at the forefront of their priority.

Why should other club operators consider working with TSG?

BF: TSG offers services, software and support that individually surpass any providers we’ve used in the past. They excel at both ease of use and cost, working well together as a comprehensive and synergistic system to provide our clients a smooth and hassle-free member experience, all while providing a streamlined, easy-to-use membership and billing management systems that save us time and money. There’s literally no downside to working with TSG.

For more information, check out TSG online.

Bobby Dyer

Bobby is the former assistant editor of Club Solutions Magazine.

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