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We’ve all been taught never to assume, but too many of us are guilty of doing just that when it comes to complicated documents like...

An ongoing challenge for any club is keeping their members engaged. Engaged members are more committed to your club, more motivated to see results and...

Whether your group fitness management position comes with 10 hours a week to do the job or 40, chances are your responsibilities are the same....

There is a trend among many health clubs to execute internal “energy audits” to determine ways to lower energy consumption — and therefore operating costs....

Looking to help your members commit to their goals through group training? Try implementing a program with a unique training focus, such as Obstacle Course...

Depending on which study you believe or who you listen to, the cost of acquiring a new member is anywhere from five to 20 times...

Understanding your members’ satisfaction with their reported fitness results is as relevant in your customer experience management program as “sleep quality” is to a hotel....

There’s no denying that systems are everywhere in our daily lives. There are road and highway systems for driving, mobile and wired systems for communicating...