Tag: Customer Experience

Customer experience is essential to a club's success, and MXM can help optimize your club's customer experience management with its ...

Karen Kiesler, “the face of RecPlex,” has worked at the Pleasant Prairie, Wisconsin club since it opened 17 years ago. ...

Danny Williams, the manager on duty at Fitness Formula Clubs (FFC) in Chicago, exemplifies the club’s core values of friendliness ...

Every month, Club Solutions Magazine shines a spotlight on the fitness industry’s Front-Line All Stars — those employees who embody their ...

In 2018, with so many marketing channels to choose from and limited marketing budgets, you might be thinking, should I ...

Turning Members into Cleaning Partners. It takes a village to keep a fitness facility clean. The pursuit of cleanliness doesn’t ...

I spend almost all of my time helping companies with their customer experience strategy. Operational Customer Experience Management (OCEM) takes ...

The daily operation of a club includes dozens of customer-facing processes, programs, policies, people, business practices and (hopefully) the integration ...