Customer Experience Archives - Club Solutions Magazine

Paramount Acceptance Treats VASA Like Family
By Rachel Zabonick on August 10, 2018
Club Solutions recently sat down with Troy Peterson, the owner of VASA Fitness, to talk about his experience partnering with Paramount Acceptance. CS: Why did you...
Pura Vida to Open Second Location at World Trade Center Denver
By Rachel Zabonick on July 16, 2018
Pura Vida is set to open a second location — Pura Vida Studio RiNo — in 2020 at the new World Trade Center Denver. According to...
Front-Line All Star: Jamie Zukewycz
By Bobby Dyer on July 3, 2018
Jamie Zukewycz, promoted earlier this year to general manager at Mountainside Fitness, has made a great impression on the club’s membership by paying close attention...
Invite Online Feedback
By Linda Mitchell on July 3, 2018
It is more important than ever to cultivate a positive online brand in today’s digital age, when 90 percent of customers say their buying decisions...
Protect Your Club from Cyber Risk
By Jayson Scott on July 3, 2018
Does your club collect and store sensitive, confidential financial information and data? What about information about your customers or employees, such as credit card information,...
MXM/Medallia Offers a Complete Customer Experience Solution
By Bobby Dyer and Rachel Zabonick on June 26, 2018
Customer experience is essential to a club’s success, and MXM can help optimize your club’s customer experience management with its usage of Medallia and excellent...
Front-Line All Star: Karen Kiesler
By Bobby Dyer on June 4, 2018
Karen Kiesler, “the face of RecPlex,” has worked at the Pleasant Prairie, Wisconsin club since it opened 17 years ago. A personal trainer and fitness...
Front-Line All Star: Danny Williams
By Bobby Dyer on May 7, 2018
Danny Williams, the manager on duty at Fitness Formula Clubs (FFC) in Chicago, exemplifies the club’s core values of friendliness and detailed cleaning. He’s even...
Best Practices and Tips from Front-Line All Stars
By Rachel Zabonick on April 17, 2018
Every month, Club Solutions Magazine shines a spotlight on the fitness industry’s Front-Line All Stars — those employees who embody their gym’s core values and mission,...
Marketing: What Makes a Great Radio Advertising Spot?
By Tiffany Slitkin Levine on January 10, 2018
In 2018, with so many marketing channels to choose from and limited marketing budgets, you might be thinking, should I cut my radio advertising? You...

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Mark Miller Discusses Merritt Clubs
Behind the Cover: Merritt Clubs
Employee Spotlight

Front-Line All Star: Andrew Lingelbach
Bobby Dyer | August 7, 2018
Andrew Lingelbach, training program manager and manager on duty at Merritt Clubs, has been a great influence on fellow coworkers and members in a little over three years of...