Tag: Customer Experience

According to Dr. Paul Bedford, the director of Retention Guru, only 67% of members in the U.S. and Canada retain ...

Thirty-two years. Twenty-plus locations and growing. Two siblings.  The previous statements can only describe one duo in the fitness industry. ...

According to McKinsey & Company, “Leading companies understand that they are in the customer experience business, and they understand that ...

Over a year after its partnership with Trilantic North America, Taymax Group Holdings LLC has continued its rapid rate of ...

Forrester Research has been busy in the customer experience management space. Their most recent wave report, the 2018 fourth quarter, ...

First, what is personalized marketing? It’s also known as one-to-one marketing, or individual marketing. And according to experts, it is a ...

Most health clubs know the importance of differentiation — the process of defining the unique aspects of your business that ...

The product of the health club business is the member experience. Just as the product of a restaurant is not only ...