Tag: Customer Service Blog

Every once in a while, a member loses their cool. They get frustrated and yell at your front desk person ...

Between email, text messaging, social media, website traffic and direct mail there are a plethora of ways to get in ...

One of the most cost-effective marketing strategies to acquire more clients is through referrals. Getting a referral means a current ...

Two years ago, VIDA’s leadership team took a step back to decide how they wanted to define their company culture. ...

In our industry the member is our business. If we don’t have a membership base that sticks with us and ...

When it comes to exceptional clubs, Blair McHaney, the president of ClubWorks and an educator for the Medallia Institute, said ...

The Hit Squad in Granite City, Illinois, was originally founded by UFC veteran Matt Hughes as a for-fighters-by-fighters gym. But, ...

Working in the customer service industry, we are always trying to improve the customer’s experience. We want their visit to ...