Having a human resources (HR) professional is vital to ensure your club gets the most out of its employees. According to Courtenay Casaccio, the vice president of people experience at Midtown Athletic Clubs, if you own or ...
By definition, workplace bullying means any behavior that is “repeated, systematic and directed toward an employee or group of employees that a reasonable person, having regard to the circumstances, would expect to victimize, humiliate, undermine ...
Do you have difficulty getting your staff to initiate conversation or engage with members? Don’t feel bad — a lot of managers have the same issues. Here are some interesting statistics: according to Nielsen, when ...
Your most powerful engagement tool isn’t necessarily your workouts, equipment or technology — it’s your member-staff relationships. At the end of the day, your most engaged members keep coming back because they feel valued by ...
You hire great people to take care of your customers. Chances are you spent a ton of time making sure your staff have the right mix of skills and talents, and are a fit for ...
The heart and soul of any great company is it employees. Especially in a health club, your staff are the ones interacting with your members and working to improve the member experience day in and ...
It seems more often than not, owners and operators worry more about the bottom line than they do about what drives it. We all know that our “people” are our greatest asset. But how do ...
Overseeing a fitness department is no easy task. From managing schedules to hiring trainers and instructors to implementing new programming, the list of responsibilities for a fitness director is expansive. Chances are you will find ...
A couple of weeks ago, I wrote about the importance of having a steady flow of great candidates coming down the pipeline, even if you don’t currently have an open position to fill. But I ...
One thing most people that observe me on a professional level do not know about me is that I consider myself an avid outdoorsman. When I am not working in or on the business, I ...
