Tag: Member Retention

According to Dr. Paul Bedford, the director of Retention Guru, only 67% of members in the U.S. and Canada retain ...

In the November issue, I discussed the importance of proper onboarding and training to retaining staff for the long-term.  We ...

If you are like me, you sometimes wonder where your members went. You get to a point in the year ...

In a perfect world, automation saves time, reduces costs, and creates a more consistent member experience with fewer human errors. ...

Over the years, health and fitness facilities have looked at their retention ratios as something they didn’t have much influence ...

Summer is that time of year when some clubs see a decrease in usage. With the warm weather and opening ...

The fitness industry has one primary currency for success: relationships. When clubs build strong, lasting relationships, profits soar. But when ...

It is well known that the best clubs have great member retention. However, sometimes it can feel like a struggle ...