Aligned metrics create consistency for understanding and comparing the common customer experience (CX) outcomes, location attributes, behaviors and skills required to deliver an exceptional member experience across multiple business models, price points, locations, journeys and ...
This week, Life Fitness announced several changes to the company’s executive leadership team. Effective immediately, Dan Wille will transition from chief commercial officer to the position of vice president of global marketing and product development, ...
Change the way your members take classes by enhancing your in-studio experience with FitMetrix by MINDBODY. Chances are most gym-goers don’t know what their target heart rate should be for a given workout, or how ...
The 2019 Club Solutions Leadership Retreat will take place September 4-6 in Scottsdale, Arizona, at the beautiful Phoenician Resort! The event will bring together select health club owners and operators from across the country for two days of roundtable discussions, ...
Registration for the U.S. edition of FIBO — the largest interactive showcase of fitness, health and wellness innovations in the world — opens July 8. The event will take place October 16 through 20, 2019 ...
The TRUE Palisade Climber features exceptional craftsmanship, a sleek exterior and simplistic serviceability, creating an excellent cardio solution for clubs. The Palisade Climber was created with users, club owners and service technicians in mind to ...
Albert Einstein’s definition of insanity is doing the same thing over and over, and expecting different results. Yet in the fitness industry, we witness this behavior continually, and not necessarily from the customer. Client retention ...
TRX®, the global leader in functional training equipment, education and technology, announced John Hutchison has been named its new president, starting July 10. In this role, Hutchison will be tasked with overseeing the development and ...
FitnessOnDemand, a leader in premium, on-demand content for health clubs, has announced two senior management changes that further spotlight the company’s vision for technology-led growth. Effective immediately, Uday Anumalachetty, the FitnessOnDemand senior product manager and ...
We are the world’s leading experts on operational customer experience management (OCEM) for the fitness industry, and the only OCEM company that solely focuses on member experience. MXM uses the power of Medallia to conduct ...
