In 2008, Cory Brightwell was undergoing physical therapy for a serious knee injury. The clinic happened to have Matrix Fitness equipment, which was coincidental — as Brightwell was researching fitness equipment for the very first Chuze Fitness club.
Due to his positive experience using Matrix Fitness equipment for rehab, Brightwell decided to partner with the manufacturer. And today, Matrix Fitness equipment can be found in all 22 of the fitness chain’s gyms.
Here, Brightwell shares more about the benefits of the partnership.
CS: What do you like about Matrix Fitness as an equipment manufacturer?
CB: They treated us differently from the get-go. Though we had zero open and operating locations when we decided to showcase Matrix Fitness at our first Chuze Fitness, they treated us like we were a national brand. They learned and acknowledged very quickly the importance we place on customer service, and have in turn provided us with the best support and service we could ask for.
CS: What are some of your favorite products they offer?
CB: We love the Aura strength line because of its durability. We operate high-volume clubs that take quite the beatings, and the Aura selectorized is still going strong in all 22 locations. Matrix Fitness cardio has also proven its long-lasting durability over the years and I personally enjoy the Matrix Climbmill.
CS: How would you describe Matrix Fitness’ customer service?
CB: Over the past 10 years, Matrix Fitness has demonstrated to us that No. 1 customer is the Chuze Fitness member. Their relentless efforts and support have truly given us the ability to deliver a great product and experience to our members.
CS: What should other club operators know about Matrix Fitness?
CB: Matrix Fitness delivers an exceptional product and an even more exceptional support team. If you want a manufacturer who will be a true partner to you and your business, you would be making a wise choice by “Chuzing” Matrix Fitness.
For more information on Matrix Fitness and how it can benefit your business, visit https://www.matrixfitness.com/en/commercial.
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
