Why FitnessEMS is a ‘True Partner’ to Tilton Fitness

Whether you operate one club or 50-plus, being able to manage all of your equipment and other assets from one convenient dashboard is a game-changer. FitnessEMS technology allows you to do just that.

Julianne Dods, the vice president and COO of Tilton Fitness, recently shared what problems FitnessEMS has solved, her favorite features of the technology and more.

CS: Why did you decide to work with FitnessEMS — what problem were you looking to solve? 

JD: We own seven clubs throughout the state of New Jersey and our member experience is our top priority. I wanted to find a way to track equipment warranties, routine maintenance and repairs in one place with easy and thorough reporting features.

CS: How has FitnessEMS helped you manage your equipment? 

JD: In FitnessEMS’ technology, all maintenance and repair work is together and easily accessible by our front line staff, club managers, equipment technicians and me. I can easily tell if we are behind in routine service or get the status of a repair.

CS: What is your favorite feature of FitnessEMS? 

JD: My favorite feature of FitnessEMS is the ability to list the routine maintenance and repairs that have been done on a single piece of equipment. This is important to identify a recurring problem and address correctly. If there is a failure of any kind, the records are valuable in troubleshooting. Because the system is so flexible, we use FitnessEMS to track repairs and maintenance on many other facility items including HVAC units, water fountains and pool equipment. The reporting has helped us track repairs more carefully.

CS: Has FitnessEMS pleasantly surprised you in any way? 

JD: The FitnessEMS system immediately notifies the appropriate service provider when a problem is entered. This has allowed much better communication among staff and vendors and, ultimately, faster service and repairs.

CS: How would you describe FitnessEMS’ customer service and support? 

JD: Our service has been second-to-none. I feel our goals are in complete alignment.  Rusty Hosea and Tom Strickland have provided on-going support for new staff and vendors. They are very responsive to questions and proactive in their follow-up. They are true partners in that they ultimately want the best experience for our members.

CS: Why should other club operators consider working with FitnessEMS?  

JD: The system is so robust and customizable that club operators can eliminate paper work-orders for most, if not all, of their facility needs. Maintenance and repair records are in one place and easily reported when necessary. Plus, it is easy to use.

For more information on FitnessEMS visit http://fitnessems.com/index.html.