CS: Why did you decide to partner with Paramount Acceptance over other billing companies?
TP: We started with Paramount Acceptance in 2004. They were a local business. At that time we had about seven or eight clubs, and because of the local ties and relationships, we partnered up with them and have not been disappointed. For 14 years as we’ve grown, they have continued to be a great partner and exceed our expectations.
CS: When experiencing growth like VASA Fitness has, is it important to have a billing partner you can rely on and trust?
TP: Soon we will open our 31st club, so we’ve grown pretty rapidly. Paramount Acceptance has been so responsive to all of our requests and needs, because obviously the data, information and reports that you’re looking for at 31 locations are a little bit different than when you’re at six or seven clubs. They’ve bent over backwards to do everything we needed.
CS: How would you describe Paramount Acceptance’s customer service to your members?
TP: They’ve always emphasized customer service. The billing partner we worked with before Paramount Acceptance had really poor customer service, and it was a bad situation. That’s what drove us to start looking for a new partner. We wanted a billing partner that would treat our members the same way we strive to treat them, and that’s what we feel we’ve received with Paramount Acceptance.
CS: Why else should other club operators consider working with Paramount Acceptance?
TP: They’re really good people. They make you feel like family. That’s an awesome experience. We enjoy the partnership. We also look to them as a great resource, because sometimes they have information we don’t that helps our business and we appreciate it.
For more information on Paramount Acceptance, visit http://paramountacceptance.com/.