• EDUCATE. EMPOWER. SUCCEED.
  • Subscribe
  • E-Newsletter
  • Media Kit
  • Contact
  • Login
Club Solutions Magazine
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • CS Connect Virtual Event
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • CS Connect Virtual Event
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
Club Solutions Magazine
No Result
View All Result
Home Programming Personal Training

Decrease Turnover With Working Interviews

Adam Arnett by Adam Arnett
June 3, 2022
in Personal Training, Supplier Voice, Vendor Content
0
working interviews
Share on FacebookShare on LinkedIn

Adam Arnett, the CEO of Element Personal Training, shares how to decrease turnover rates by implementing working interviews.

According to recent reports published in IHRSA, the average yearly turnover rate for a personal training (PT) staff is 80%. To put that into perspective, if your organization has 100 trainers, you will have to replace 80 trainers every year.

Whether we want to admit it or not, I think most of the blame can be given to the old school gym operator mentality from the 90s and early 2000s. When I entered the gym industry in 2005, every single operator I worked for had a cynical “burn and turn” mentality with staffing. Unfortunately, that poisonous mentality hasn’t been wiped from the industry entirely yet. Since around 2010, the leaders within all the business worlds have been in the pursuit of employee satisfaction and happiness, all with the worthwhile goal of improving recruitment and retention rates. The amount of books and studies written on the subject can fill a library the size of a gymnasium.


Needless to say, the demand to recruit and hire trainers is the No. 1 problem gym operators give us above all others when analyzing their PT department.

There are many attributable factors for why the average yearly turnover rate is so high. It can be blamed on any of these:

  • Hiring process.
  • Insufficient onboarding process.
  • Lack of continued learning.
  • Poorly structured compensation plans.
  • Lack of benefits.
  • And poor company culture.

I am going to tackle the hiring process.

Your process should expose the personality and skillset weaknesses of your candidates. Never should you hire after a single Oscar-award-winning interview or based on a “gut feeling.” Most definitely never hire out of desperation. Use the interview process to determine if they will fit your company culture and always know if they are capable, and most importantly coachable. If they don’t have each of those, save yourself huge amounts of stress, time, and money by not hiring them.

While analyzing our own turnover issues about five years ago, we calculated that at least 50% of the fault could be placed on the pre-hiring process. After making changes to it, our yearly turnover rate fell dramatically and ranges between 40% to 45% annually. That is half the industry average.

The most impactful improvement we made was adding a final four-hour working interview.

Working interviews for trainers and PT sales positions vary slightly. A trainer will perform five client sessions, demonstrate they can create workout plans and prove they are willing and able to interact with members for a full hour on the floor to make sets and provide one-minute tips.

Our PT Sales candidates will be observed rendering two sessions, making appointment calls for a full hour, floor set attempts for another hour, and role playing various steps of our consultation with the hiring manager the remainder of time.

If the candidate carries a great attitude and effort the whole way, and proves they are willing and able to be coached, they are more likely than not to receive a job offer.

Tags: hiringInterviewpersonal trainingPT salessupplier voiceworking interview
Previous Post

Cybercrime Can, and Will, Impact Small Businesses

Next Post

Planning a Fitness Retreat

Adam Arnett

Adam Arnett

Adam Arnett is the CEO and president of the outsourcing company Element Personal Training. He can be reached at adam@elementfmg.com or visit elementpersonaltraining.com.

Related Posts

Adam Guier
Supplier News

Freemotion Fitness Appoints Adam Guier as New VP of Sales for North America

September 28, 2023
Personal training
Programming

Finding Success in Personal Training

September 21, 2023
CryoBuilt
Interviews

CryoBuilt is the Cornerstone of Recovery for UFC GYM

September 20, 2023
Hapana
Supplier News

Hapana Partners with Stripe to Expand Globally

September 14, 2023
Fit Athletic Club
Supplier News

San Diego’s Fit Athletic Club Partners with iFIT

September 7, 2023
Human touch
Interviews

Human Touch and the Lasting Impact of Relaxation for Valley Fitness

September 7, 2023
Next Post
Planning a Fitness Retreat

Planning a Fitness Retreat

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Facebook Twitter Instagram LinkedIn
Club Solutions Magazine

Club Solutions Magazine is the #1 business resource for the health and fitness industry. Established in 2003, Club Solutions provides best practice, business resources that educate and empower health club professionals.

EDUCATE. EMPOWER. SUCCEED.



The Current Issue

September Issue 2023

September 2023



Browse

  • Home
  • Subscribe
  • E-Newsletter
  • Media Kit
  • The Magazine
  • Buyer’s Guide
  • Contact Us

© 2023 Club Solutions Magazine. Published by Peake Media.

No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • CS Connect Virtual Event
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide

© 2023 Club Solutions Magazine. Published by Peake Media.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In