Being a leader of an organization in an ever-changing industry can present an array of successes and difficulties. While learning how to display effective leadership takes time, it’s absolutely necessary to operate a club.
Carol Nalevanko, the president of Village Health Clubs & Spas, recently sat down with Club Solutions Magazine Podcast host Rachel Zabonick-Chonko for a frank conversation on leadership in the current industry climate. They discuss everything from the pickleball boom, hiring challenges, AI, the biggest trends and much more.
Listen to the full conversation below.
Show Notes
- At 0:32 Nalevanko and Zabonick-Chonko provide personal updates and discuss employee/employer dynamics amid job vacancies.
- Learn what current challenges Nalevanko is facing as a leader in the industry at 5:31.
- At 8:51 Nalevanko details her specific advice for club operators who may be experiencing similar challenges.
- Hear about recent positive developments at Village Health Clubs & Spas and what Nalevanko is excited about in the future at 10:35.
- At 13:59 learn about the current pickleball boom and possible concerns with over saturation of the sport.
- Nalevanko shares the other current trends she is seeing in the industry like recovery at 16:11.
- At 20:36 hear Nalevanko detail her club’s experience with new technology offerings.
- Learn about the benefits and possible downside of using AI in the club setting at 21:31.
- At 22:54 Nalevanko shares what she believes are mistakes some organizations can make.
- Hear about the importance of customer service at the Village Health Clubs & Spas at 26:03.
- At 29:37 Nalevanko and Zabonick-Chonko discuss the book “Unreasonable Hospitality” and exercises that help improve hospitality strategies.
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