Discover how Zivel’s founder, Matt O’Neill, uses ClubReady to streamline operations, boost pre-sales and expand his franchise.
When Dr. Matt O’Neill, a seasoned physical therapist, founded Zivel, his mission was simple but ambitious: help people reduce pain, stress and anxiety before they’re broken, rather than just repairing after injury. Through services like cryotherapy, infrared saunas and red-light therapy, Zivel created a space where active individuals can recover, recharge and proactively manage their health.
Now operating 18 locations and expanding rapidly, O’Neill credits much of Zivel’s operational success to ClubReady, the all-in-one software platform designed for franchisees.
“We were looking for family,” explained O’Neill. “A company that shares our ideals of helping people, and also has the tools we need — everything from presales capabilities to accurate reporting.” ClubReady delivered. Within just a month of implementation, Zivel’s first locations using the platform began pre-sales, putting them significantly ahead of the curve.
Accurate reporting was another critical factor. “When you look at money, data transfers, information going to bank accounts—everything needs to match. With ClubReady, it all does,” he said. This reliability allows O’Neill and his team to plan marketing spend, growth strategies, and operational improvements at both the franchise and individual location level.
Beyond functionality, O’Neill emphasized the personalized customer service: “I have cell phones of basically everybody at ClubReady, and they actually pick up when I call. That family-type support is rare.” From onboarding new owner groups to responding quickly to support tickets, ClubReady’s team brings both expertise and empathy, helping Zivel navigate the unique challenges of the recovery and wellness industry.
O’Neill believes this alignment in values and vision is what sets ClubReady apart: “It’s not just a program; it’s about the end game — helping Zivel operate efficiently so we can help more people reduce pain, stress, and anxiety. They never say it’s a bad idea; they say, ‘Let’s figure out how to make it happen.’ That’s the approach I was looking for.”
With ClubReady as a partner, Zivel is not only scaling operations smoothly but also building a franchise culture focused on growth, consistency and well-being — proving that software can be more than a tool; it can be part of a family that helps you achieve your mission.
