Your club management and billing software can have all the features in the world — but if there’s not great customer service to support it, those features become null and void.
Harry Reo, the managing partner of TruFit Athletic Clubs, knows this fact well, stating that Paramount Acceptance’s customer service is by and far what makes it stand out as an excellent club management and billing software partner. Here, he shares his favorite features and examples of Paramount Acceptance’s great customer service.
CS: How were you introduced to Paramount Acceptance, and why did you decide to partner with them?
HR: Our prior service provider had fallen short of expectations. In seeking a new one, Paramount Acceptance’s service level stood out — and they continue to exceed our expectations.
CS: What are the benefits to your business as a result of this partnership?
HR: Accurate, on-time and secure processing for our 12 clubs across Colorado and Texas. Paramount Acceptance boasts a mastery of customization, reporting and collaboration with open minded and solution-oriented leadership, which makes them a partner in business over a processor of business.
CS: What are your favorite features of their service?
HR: Ongoing development to stay best-in-class. The dashboard available at my fingertips via my phone, desktop or tablet is a great example. Tie that in with their high-service orientation — they are always willing to help, even when I can’t even figure out where to find what I am looking for. Customization is also a great component. Examples include the enrollment process tied to promotion planning, which has been a key driver of sales success both in-club and online.
Paramount Acceptance’s responsiveness continues to exceed expectations as we continue to grow club count and help unlock areas of opportunity and more. Their proactive approach to attacking data, automated reporting, on-boarding of new team members, including onsite support when needed and whatever else comes our way, continues to please.
CS: Have you been pleasantly surprised by working with Paramount Acceptance in any way?
HR: “Let’s find a way” is so very refreshing compared to the alternative — it seems many other providers deliver in “this is the only way.” I’ve felt this difference from Day 1 with Paramount Acceptance, and they have continued along that vein and keep improving.
CS: What else can you tell other club owners about the benefits of working with Paramount Acceptance?
HR: If you like high levels of service, appropriate levels of customization, attention to detail, accuracy, dashboards and data, automation, great value — and to have all of that and more wrapped in a provider that behaves much more like a business partner, then I can confidently recommend Paramount Acceptance as your best choice.
For more information on Paramount Acceptance and how it can benefit your club, visit gymsoftware.com.
