Sales Are Sexy, But Retention Pays the Bills
Jarrod Saracco, the president and CEO of the Health Club Doctor, shares the importance of member retention. Imagine that it is a ...
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Tag: operations
Mastering Hospitality in Health Clubs
In a recent Thought Leaders panel, leaders gathered to redefine what hospitality truly means in the modern fitness world — ...
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Lessons from the Floor: Ruben Mejia on Smart Purchasing, Innovation and Sustainability
Ruben Mejia shares insights on avoiding purchase regrets, embracing innovation and preparing for a future driven by sustainability. Ruben Mejia, ...
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Personalization and its Key Role in Member Experience
Steve Ayers, the SVP Business Development of ROR, shares how health clubs can leverage technology and personalization to boost member ...
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The Most Disruptive Business Strategy? Prioritizing Your People
Amber Martinez, the brand president and operating partner of JEM Wellness Brands, Crunch Fitness, shares the importance of prioritizing your ...
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Navigating Economic Uncertainty in the Fitness Industry
Five industry professionals share their best tips for navigating economic uncertainty during a changing landscape. As economic uncertainty continues to ...
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The 8 Building Blocks of Profitability
Throughout the year 2025 in partnership with Club Solutions, we'll be exploring the eight building blocks of profitability and why ...
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Western Racquet and Fitness Club Built a Wellness Center That Grew 259%. Here’s Why It’s Working.
How Western Racquet and Fitness Club turned a wellness center into a thriving profit center with 259% growth. As a ...
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