Leadership development is one of the most important areas for health club operators to dedicate time and resources to. Just ask Tina Basoco, the vice president of talent acquisition, development and organizational effectiveness at California’s ...
In recent years, many health clubs have discovered there is a good business case for integrating inclusive elements and practices into their environments. They’ve learned that by creating an environment that welcomes people of all ...
In an ideal world, we are always looking for ways to make all of our customers happy, all the time. In reality, however, we face trade-offs of our time, attention and resources and then find ...
Jamie Zukewycz, promoted earlier this year to general manager at Mountainside Fitness, has made a great impression on the club’s membership by paying close attention to every member and cultivating relationships with them. “Jamie is ...
Karen Kiesler, “the face of RecPlex,” has worked at the Pleasant Prairie, Wisconsin club since it opened 17 years ago. A personal trainer and fitness instructor, Karen’s focus is primarily on programming for senior members. ...
Danny Williams, the manager on duty at Fitness Formula Clubs (FFC) in Chicago, exemplifies the club’s core values of friendliness and detailed cleaning. He’s even earned the nickname “Mayor of Union Station” around the club. ...
Running a health club is hard — heck, running any business is hard. After dealing with difficult customers, equipment problems or who knows what else for the umpteenth time, it’s easy to feel overwhelmed. You ...
The front desk staff are some of the most integral players on your team. When members walk into the club after rolling out of bed for that early morning workout or in the evening after ...
When Chris Rondeau, the CEO of Planet Fitness, was young, all of the kids in his neighborhood were selling lemonade. In fact, Rondeau even took that route for a little while, but soon became disappointed ...
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