• EDUCATE. EMPOWER. SUCCEED.
  • Subscribe
  • Newsletter
  • Media Kit
  • Contact
  • Login
Club Solutions Magazine
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • Newsletter
    • Media Kit
    • Contact Us
  • On-Demand
  • Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • Pickleball Innovators
    • The Leadership Accelerator Video Series
    • Club Solutions Book Club: High Road Leadership, John C Maxwell
    • Club Solutions Book Club: The Advantage
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • Newsletter
    • Media Kit
    • Contact Us
  • On-Demand
  • Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • Pickleball Innovators
    • The Leadership Accelerator Video Series
    • Club Solutions Book Club: High Road Leadership, John C Maxwell
    • Club Solutions Book Club: The Advantage
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
Club Solutions Magazine
No Result
View All Result
Home In Print

The Importance of Human Connection

Stephanie Coulon by Stephanie Coulon
September 1, 2020
in In Print, Operations, The Essentials
0
connection
Share on FacebookShare on LinkedIn

After months of isolation and social distancing, creating a feeling of connection within your facilities is more important now than ever before. 

However, with all of the challenges we juggle daily — both professionally and personally — it’s easy to lose focus on delivering truly great service. 

This is where a service-focused business strategy comes into play. Such a strategy will drive member and employee loyalty, and help our clubs recover stronger. 

How can we showcase the personal touch of hospitality during these challenging times?

Stay positive. As much as possible, deliver your club’s messaging in a positive tone. Focus more on what is available instead of what is not. Remind members in every communication of how much they are appreciated and how we are all in this together. 

In addition, share positive stories on social media as much as possible. People need good news during these difficult and unprecedented times.

Train and re-train your team. Even with new safety and sanitization procedures in place, remind your team service is still a top priority. Coach your staff on showing empathy, taking the time to listen to members and smiling, even though they are wearing masks. A smile always reaches the eyes.

Lead by example. As leaders, we have to demonstrate and deliver the same empathy and service we expect from our team members. Although we are busier than ever, it is vital to connect with your team on a regular basis. Take time to ask how they are doing — both in their professional role and personally — and let them know they are valued.

Spread kindness. Kindness is powerful. No matter what kind of challenges or difficult decisions the day may bring, make it your goal to make someone else’s day better. It can be as simple as taking a little extra time with an employee in the club, reaching out to a member on freeze to let them know they are missed, or any other small gesture of kindness. 

The positive energy you will get in return will help you re-charge and stay focused on what we all love: making a connection and helping people improve their lives.

Stay ahead in the fitness industry with exclusive updates!

Tags: challengesconnectionCustomer Service Standardshospitalitykindnesspositive environmentSeptember 2020
Previous Post

You Can’t Pour From an Empty Cup

Next Post

Club Spotlight: Shapes Fitness for Women

Stephanie Coulon

Stephanie Coulon

Related Posts

Fitness Premier
Cover Story

Fitness Premier: The Game Plan for Success

July 8, 2025
Players Health
Brand Voice

Inside Players Health’s Mission to Redefine Risk Management

July 8, 2025
recovery
Features

More Than a Cooldown: Why Recovery is Essential in Modern Fitness

July 8, 2025
staffing
Features

Solving the Staffing Puzzle

July 8, 2025
Cancellations
Solutions On

Smart Cancellations, Stronger Retention

July 8, 2025
circuit training
Solutions On

Circuit Training: Build Community, Drive Growth, Repeat

July 8, 2025
Next Post
Shapes Fitness

Club Spotlight: Shapes Fitness for Women

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

GET UPDATES IN YOUR INBOX

Facebook Twitter Instagram LinkedIn

The Current Issue

July/August Issue 2025

July/August Issue 2025



Browse

  • Home
  • Subscribe
  • Newsletter
  • Media Kit
  • The Magazine
  • Club Solutions On-Demand
  • Buyer’s Guide
  • Contact Us

© 2025 Club Solutions Magazine. Published by Peake Media.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • Newsletter
    • Media Kit
    • Contact Us
  • On-Demand
  • Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • Pickleball Innovators
    • The Leadership Accelerator Video Series
    • Club Solutions Book Club: High Road Leadership, John C Maxwell
    • Club Solutions Book Club: The Advantage
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide

© 2025 Club Solutions Magazine. Published by Peake Media.