Katie Smith, a hypothetical customer, walks into your club and wants to learn more about a membership. A member of your sales staff has Katie complete your guest courtesy card, which asks about her fitness ...
As I speak with owners and managers of clubs, quite often the discussion leads to the subject of revenue tracking and receivables. It’s amazing how infrequently a club is aware of its outstanding balances, deferred ...
One resolution I had for 2013 was to systematize hiring at Fitness Together. After reviewing many options, I decided to use the “Everything DiSC Workplace Profile” to help lower turnover and improve my hiring process. ...