Keeping it Real with Department Insights
What motivates your team to perform? How do you know they are getting the job done? How do THEY know they are getting the job done?
Department Insights, the newest product feature from MXM/Medallia, answers these questions easily by making the data easy to access, easy to read and understand with clear, concise reporting.
Department Insights allows your employees to indulge their curiosity (and perform to their KPIs) by viewing member feedback relevant to their department. They will know for certain how friendly the members think they are and get to see the comments those members provided about their department.
MXM/Medallia provides numerous ways to see the member experience through their eyes — which allows your team to action fixes and celebrate small wins. Department Insights also provides a clear way for each team in your organization to track their performance over time. It is simple to compare different time periods looking for evidence that the work your team is doing is actually improving the customer experience. This kind of recognition is priceless and provides a powerful motivation for future performance.
Using a customer experience management platform like MXM/Medallia provides much needed access to the voice of your customer. Imagine how a daily cadence of “need to know” information delivered directly to your inbox would impact your club’s operations?
MXM/Medallia also solves the problem of setting goals by providing realistic targets based on regression analysis of your data. Department Insights will help you know if you are meeting your goals.
Department Insights is included free with your subscription to MXM/Medallia’s Customer Experience Management Platform. Our new feature provides a window into your organization and departments that you just can’t see anywhere else.
Get a free demo today by reaching out to mxmetrics.com/mxmetrics-demo-request/ or by calling 509.888.5636.