• EDUCATE. EMPOWER. SUCCEED.
  • Subscribe
  • E-Newsletter
  • Media Kit
  • Contact
  • Login
Club Solutions Magazine
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • CS Connect Virtual Event
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • CS Connect Virtual Event
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
Club Solutions Magazine
No Result
View All Result
Home The Pulse Supplier News

Keeping it Real with Department Insights

ClubWorks by ClubWorks
September 8, 2017
in Supplier News, The Pulse
0
Keeping it Real with Department Insights
Share on FacebookShare on LinkedIn

What motivates your team to perform? How do you know they are getting the job done? How do THEY know they are getting the job done?

Department Insights, the newest product feature from MXM/Medallia, answers these questions easily by making the data easy to access, easy to read and understand with clear, concise reporting.

Department Insights allows your employees to indulge their curiosity (and perform to their KPIs) by viewing member feedback relevant to their department. They will know for certain how friendly the members think they are and get to see the comments those members provided about their department.

MXM/Medallia provides numerous ways to see the member experience through their eyes — which allows your team to action fixes and celebrate small wins. Department Insights also provides a clear way for each team in your organization to track their performance over time. It is simple to compare different time periods looking for evidence that the work your team is doing is actually improving the customer experience. This kind of recognition is priceless and provides a powerful motivation for future performance.

Using a customer experience management platform like MXM/Medallia provides much needed access to the voice of your customer. Imagine how a daily cadence of “need to know” information delivered directly to your inbox would impact your club’s operations?

MXM/Medallia also solves the problem of setting goals by providing realistic targets based on regression analysis of your data. Department Insights will help you know if you are meeting your goals.

Department Insights is included free with your subscription to MXM/Medallia’s Customer Experience Management Platform. Our new feature provides a window into your organization and departments that you just can’t see anywhere else.

Get a free demo today by reaching out to mxmetrics.com/mxmetrics-demo-request/ or by calling 509.888.5636.

Tags: ClubWorksCustomer Service BlogfeedbackMXM Medalliasurveys
Previous Post

9Round Distributes its Own Line of Nutritional Supplements

Next Post

Executive Spotlight: Alexis Farley of HYPOXI Australia

ClubWorks

ClubWorks

Related Posts

Myzone CEO
Supplier News

Dave Wright Steps Down as Myzone CEO

October 3, 2023
Adam Guier
Supplier News

Freemotion Fitness Appoints Adam Guier as New VP of Sales for North America

September 28, 2023
Chris Rondeau
Club News

Chris Rondeau No Longer CEO of Planet Fitness

September 15, 2023
Hapana
Supplier News

Hapana Partners with Stripe to Expand Globally

September 14, 2023
Fit Athletic Club
Supplier News

San Diego’s Fit Athletic Club Partners with iFIT

September 7, 2023
NetGym and Fisikal Join Forces to Offer Operators a Top-Notch Digital Management Solution
Supplier News

NetGym and Fisikal Join Forces to Offer Operators a Top-Notch Digital Management Solution

September 5, 2023
Next Post
HYPOXI

Executive Spotlight: Alexis Farley of HYPOXI Australia

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Facebook Twitter Instagram LinkedIn
Club Solutions Magazine

Club Solutions Magazine is the #1 business resource for the health and fitness industry. Established in 2003, Club Solutions provides best practice, business resources that educate and empower health club professionals.

EDUCATE. EMPOWER. SUCCEED.



The Current Issue

September Issue 2023

September 2023



Browse

  • Home
  • Subscribe
  • E-Newsletter
  • Media Kit
  • The Magazine
  • Buyer’s Guide
  • Contact Us

© 2023 Club Solutions Magazine. Published by Peake Media.

No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • CS Connect Virtual Event
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide

© 2023 Club Solutions Magazine. Published by Peake Media.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In