Jack Robertson, the managing partner of Crunch Fitness in Hoover, Alabama, shares how the Matrix Fitness team made the purchasing decision a no-brainer for their facility.
Jack Robertson, the managing partner of Crunch Fitness in Hoover, Alabama, has known Matrix representative Robert Balcomb for several years. When Robertson found out Matrix Fitness was an approved vendor of Crunch, it made perfect sense for him to reach out, knowing Robert’s team sets facilities up for success.
Here, Robertson shares how a partnership with Matrix has helped enhance their offerings and why other club operators should consider working with Matrix.
How has Matrix helped enhance your fitness offerings?
Matrix is a big differentiator in our market. Most of the gyms all offer the same type of equipment, and one thing I love about Matrix is the fact our members have noticed the quality over our competitors. When members tell you how much they love your equipment compared to the gym up the street, you know you made a good choice.
What do your members love most about Matrix?
The cardio offers ease of use and all the features you’d want in this day and age. The strength training equipment is durable, the movement patterns are great, and you can’t beat the aesthetics.
How would you rate Matrix’s customer service and support?
Matrix has been fantastic. Robert and the team have been available and quick to respond to any call, text or email. I couldn’t ask for better service.
Why should other club operators consider working with Matrix?
At the end of the day, when I look to buy equipment it’s about value. Does the company value me as a client? Is the equipment durable? Do the members love it (even if it may cost a little more)? With Matrix, the answer was “yes” to all of the above, so it was a no-brainer for us to choose them as our provider.
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Taylor Gabhart is the editor of Club Solutions Magazine. She can be reached at taylor@peakemedia.com.
