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Home Thought Leaders

Thought Leaders Series: Customer Experience — What Today’s Consumers Expect

Rachel Zabonick-Chonko by Rachel Zabonick-Chonko
September 14, 2022
in Thought Leaders, Video
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Thought leaders from a cross-section of the industry share tips on customer experience. Sponsored by Gleantap.

Topics of discussion:

  • What is key to providing a great customer experience today?
  • What do today’s consumers expect?
  • How do you build a team culture around providing a great customer experience?
  • What strategies/technologies support the customer experience?
  • How can you wow members and create a sticky experience?

Panelists include:

  • Scott Morris, VP of Operations, Crunch Franchise
  • Khaled Elmasri, Regional Director, Texas Family Fitness
  • Ann Reeder, General Manager, Westlake Athletic Club
  • Catherine Porter, Executive Director, Carle Health & Fitness Center
  • Lisa Gorsline, President, Corpus Christi Athletic Club

This session is presented by Gleantap:

Tags: Thought Leaders
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Rachel Zabonick-Chonko

Rachel Zabonick-Chonko

Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.

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Club Solutions Magazine

Club Solutions Magazine is the #1 business resource for the health and fitness industry. Established in 2003, Club Solutions provides best practice, business resources that educate and empower health club professionals.

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